The Accommodations Contract concluded between the Facility and the Guest, and any related contracts, shall be as prescribed in these Terms and Conditions. Any matters not prescribed in these Terms and Conditions shall be determined based on laws or generally accepted customary business practices.
Regardless of the provisions of the preceding paragraph, when the Facility accedes to a Special Contract within a range that does not violate laws or customary business practices, that Special Contract shall take priority.
Requests for an Accommodations Contract
A person who intends to request an Accommodations Contract from the Facility shall provide the following information to the Facility.
(1) Guest name(s)
(2) Accommodations date(s) and expected arrival time
(3) Accommodation fee (In general, the fee is determined based on the general accommodation fee in Annex Table 1.)
(4) Other information recognized as necessary by the Facility
In the event that during a stay, the Guest requests continued accommodations beyond the number of nights’ stay in (2) of the preceding paragraph, the Facility shall consider that there was a request for a new Accommodations Contract and process the request accordingly.
An Accommodations Contract is concluded when the Facility approves a request pursuant to the preceding article. However an Accommodations Contract is not concluded when it was proven that the Facility did not approve the request.
When an Accommodations Contract was concluded pursuant to the provisions of the preceding paragraph, the Guest shall pay the deposit prescribed by the Facility by the date designated by the Facility. The amount of the deposit shall be limited to the basic accommodation fee for the accommodation period (or the fee for 3 days when the period exceeds 3 days).
The deposit shall offset the accommodation fee which the Guest is finally required to pay. In the event that the provisions of Article 6 and Article 18 apply, the deposit shall offset first the breach of contract penalty followed by the compensation payment. If there is still an amount of the deposit left, it shall be returned at the time of fee payment as prescribed in Article 12.
In the event that the deposit in paragraph 2 is not paid by the date designated by the Facility as provided in the same paragraph, the Accommodations Contract shall be deemed invalidated. However this shall be limited only to cases when the Facility notified the Guest of this fact when the deposit payment deadline was designated.
Special Contracts Not Requiring the Payment of a Deposit
Regardless of the provisions of Paragraph 2 of the preceding article, the Facility shall comply with any Special Contract not requiring the payment of the deposit prescribed in the same paragraph in the event that such a contract was concluded following the conclusion of the Accommodations Contract.
In the event that the Facility did not request payment of the deposit prescribed in Paragraph 2 of the preceding article at the time when it approved the request for an Accommodations Contract, and did not designated a deadline for payment of the deposit, then the handling shall be as prescribed for the Special Contract in the preceding paragraph.
Refusal to Conclude an Accommodations Contract
The Facility may refuse to conclude an Accommodations Contract in the following circumstances.
The request for accommodations was not as prescribed in these Terms and Conditions.
There are no available guest rooms due to being at room (guest) capacity.
The person requesting accommodations is recognized as presenting a risk of acts that violate laws, public order, or good morals in relation to accommodations.
The person requesting accommodations is clearly recognized as carrying an infectious disease.
The requested burden in relation to accommodations exceeds a reasonable range.
It is not possible to provide accommodations due to natural disaster, equipment failure, or other unavoidable reason.
Guest Right to Cancel a Contract
A Guest may cancel the Accommodations Contract by submitting a request to the Facility.
In the event that the Guest canceled all or part of the Accommodations Contract for reasons that are the responsibility of the Guest (excepting when the Facility designated a payment deadline for a deposit based on the provisions of Article 3-2 and the Guest canceled the Accommodations Contract before paying the deposit), the Facility may charge a breach of contract penalty as shown in Appendix Table 2. However in the event that the Facility acceded to a Special Contract as prescribed in Article 4-1, then the obligation of the Guest to pay a breach of contract penalty when the Accommodations Contract was canceled is limited to cases when the Facility notified the Guest of this obligation when acceding to the Special Contract.
In the event that the Guest has not arrived by 7:00 PM (or 2 hours after the scheduled arrival time when an arrival time was stated in advance) on the date of the stay and has not notified the Facility, the Facility shall consider that the Accommodations Contract was canceled by the Guest and process the cancellation accordingly.
Facility Right to Cancel a Contract
The Facility may cancel an Accommodations Contract in the following circumstances.
The Guest is recognized as presenting a risk of acts that violate laws, public order, or good morals in relation to accommodations, or is recognized as having committed such an act.
The Guest is clearly recognized as carrying an infectious disease.
The requested burden in relation to accommodations exceeds a reasonable range.
It is not possible to provide accommodations for reasons owing to natural disaster or other incidents of irresistible forces.
The Guest smoked in bed, tampered with firefighting equipment or other equipment, or failed to observe other rules of use or prohibited acts prescribed by the Facility (limited to those necessary for fire prevention).
When the Facility canceled an Accommodations Contract based on the provisions of the preceding paragraph, it shall not receive any fees for accommodations services or other services which have not yet been provided to the Guest.
Registration for Accommodations
The Guest shall register the following information at the front desk of the Facility on the day of the stay.
Guest name, age, gender, address, and profession
If the Guest is not a resident of Japan, nationality, passport number, and location and date of entry to Japan
Departure date and expected departure time
Other information recognized as necessary by the Facility
When the Guest intends to pay the fees prescribed in Article 12 by traveler's checks, hotel voucher, or other means in place of cash, the Guest shall present the means of payment at the time of registration in the preceding paragraph.
Hours of Guest Room Use
The hours when Guests are permitted to use the guest rooms of the Facility are from 3:00 PM to 10:00 AM next morning. However a Guest who is staying consecutive nights may use the room for the full day except on the day of arrival and day of departure.
Regardless of the provisions of the preceding paragraph, the Facility may permit use of the guest rooms outside of the hours prescribed in the same paragraph.
In this case, the Facility shall charge the additional fee listed below.
Up to 3 hours of extended use: 1/3 of the room rate
Up to 6 hours of extended use: 1/2 of the room rate
More than 6 hours of extended use: Full room rate
The room rate in the preceding paragraph shall be 70% of the basic accommodation fee.
Observing the Rules of Use
While in the Facility, the Guest shall observe the Rules of Use that were decided by the Facility and posted within the Facility.
The operating hours of the main facilities of the Facility shall be as follows. Information about the detailed operating hours of other facilities is provided in the in-room pamphlets, posted at each facility, or made available by other means.
（1）Service hours of the front desk, cashier, etc.:
Doors locked: 11:00 PM
Front desk service: 10:00 PM
（2）Service hours of the restaurant etc.:
Breakfast: 7:30 - 8:30 AM
Lunch: 11:00 AM - 1:00 PM
Dinner: 6:00 - 7:00 PM
The hours in the preceding paragraph may be temporarily changed when unavoidably necessary. In such case, the Guests shall be notified by appropriate means.
Payment of Fees
The accommodation fee and other fees to be paid by the Guest are as shown in Appendix Table 1.
Payment of the accommodations and other fees in the preceding paragraph shall be by means of cash or alternative means approved by the Facility, such as traveler’s checks or hotel voucher. Payment shall be made at the front desk at the time of Guest departure or when requested by the Facility.
The Facility shall charge the accommodation fee even if the the Guest chose not to stay in the guest room after the room was provided to the Guest and made available for use.
Liability of the Facility
If the Facility causes damages to the Guest as a result of executing or failing to execute the Accommodations Contract or related contracts, it shall be liable for those damages. However this shall not be the case when the damages are not the fault of the Facility.
The Facility has received a compliance mark from the firefighting agency, and it has engaged innkeeper’s liability insurance in case of fire or other disaster.
Although the Facility is classified as a facility not subject to the requirement for the compliance mark from the firefighting agency (2 stories or less and maximum capacity less than 30 persons), it endeavors to prepare disaster-readiness equipment and has engaged innkeeper’s liability insurance in case of fire or other disaster.
Handling when the Contracted Guest Room Cannot be Provided
When the Facility is unable to provide the contracted guest room to the Guest, then it shall, with the agreement of the Guest, refer the Guest to another accommodations facility with similar conditions whenever possible.
When the Facility is unable to refer the Guest to another accommodations facility despite the provisions of the preceding paragraph, it shall pay compensation in an amount equivalent to a breach of contract penalty to the Guest, and that compensation shall be applied to the amount of liability for damages. However compensation shall not be paid when the Facility is unable to provide the guest room for reasons which are not the fault of the Facility.
Handling of Entrusted Articles
In the event that property, cash, or valuables entrusted to the front desk by the Guest suffers loss, destruction, or other damages, the Facility shall be liable for the damages unless they occurred as a result of irresistible forces. However if the Facility requested a declaration of the value of the entrusted cash and valuables and the customer failed to provide one, then the maximum damage liability of the Facility shall be 150,000 yen.
Storage of Guest Luggage and Belongings
If the Guest luggage arrives at the Facility in advance of the stay, then the Facility shall be responsible for storing the luggage only if it agreed to do so in advance of its arrival. In such case, the luggage shall be delivered to the customer at the front desk upon check-in.
If luggage or belongings were left behind in the Facility after the Guest checked out and the owner of the luggage or belongings is known, the Facility shall contact the owner and request instructions. However when there are no instructions from the owner or when the owner is not known, the Facility shall store the luggage or belongings for seven days and then deliver them to the nearest police department.
The liability of the Facility related to storage of Guest luggage or belongings in the preceding two paragraphs shall be as prescribed in Paragraph 1 of the preceding article in the case of Paragraph 1, and as prescribed in Paragraph 2 in the same article in the case of the preceding paragraph.
Responsibilities Related to Parking
When the Guest uses the parking area of the Facility, the Facility is loaning the parking space to the Guest and shall bear no responsibility for management of the vehicle regardless of whether or not the Guest entrusts the vehicle key to the Facility. However the Facility shall be liable for any damages occurring as a result of deliberate act or negligence on the part of the Facility in relation to parking area management.
Liability of the Guest
The Guest shall be liable for payment of compensation for damages to the Facility in the event that the Facility incurred damages as a result of deliberate act or negligence on the part of the Guest.
Appendix Table 1: Method of Calculating Accommodation Fees (Related to Article 2-1 and Article 12-1)
Additional food and beverage prices (food and beverages other than breakfast and dinner) and other usage fees
Service charge ((3) × 10%)
Consumption tax (10%)
The basic accommodation fee is determined based on the price list that is posted at the front desk.
Child rates apply to children of elementary school age or younger. When adult meals and bedding are provided to a child, the rate shall be 70% of the adult rate. When child meals and bedding are provided, the rate shall be 50% of the adult rate. Infants who do not require bedding or meals are those younger than elementary school age, and a facility usage fee of 3,240 yen shall be charged for those 1 year of age or older. There is no charge for infants less than 1 year of age.
Appendix Table 2: Breach of Contract Penalties (Related to Article 6-2)
The percentages indicate the breach of contract penalty as a percentage of the basic accommodation fee.
If the number of nights’ stay in the contract was reduced, a breach of contract penalty for one day (the first day) shall be collected regardless of the number of nights’ stays that the contract was reduced by.
When a contract was canceled for certain group customers (15 persons or more), no breach of contract penalty will be collected for 10% of the number of persons (fractions rounded up) scheduled to receive accommodation 10 days before the accommodation date (or the date of the request when the request was received after 10 days before the accommodation date).